Testimonials

Attn: Jack and Company

Woooo Hoooo !!!!!

Pool number two and we’re thrilled again! A great big thank you to all of you, for another wonderful pool. Our second one was a little more complex, and we were a little wishy washy with our selections. (ok, a lot wishy washy) You were patient as always, as we made changes to color, tile, waterfalls, etc. and accommodated us through the entire process.

The water feature that Eddie designed exceeded our expectations, and achieved exactly the sound we were hoping for. The “bling” in the concrete is fabulous, (thanks George), and the natural granite look makes the entire pool “nestle” into our back yard.

We have already starting jotting down ideas for pool number three.

Thanks again, for another wonderful oasis, a smooth construction process, and that personal attention that makes Quality far superior to other companies.

John & Deb Naro
Amherst, NH

Dear Jack;

Thank you, thank you, thank you, we love our pool!

John and I would like to take this opportunity to express our gratitude to you and your employees for the great job you did designing and installing our pool. From conception to completion everything you said you would do, you did! Every time your crews were scheduled to show, they did! Our friends and family warned us that putting in a pool would be a long, miserable experience. They couldn’t have been more wrong. Start to finish in record time, great input, friendly crews and office staff made this pool installation a fun and pleasurable experience. Not only did you meet our expectations you exceeded them.

Being in the construction industry myself I am well aware of scheduling difficulties, weather interference and various other pitfalls that make the completion of any project difficult. Your crews were fantastic! Polite, personable and detail oriented. They always took the time to answer our questions or offer suggestions. “Jackie’s Angels” were the best. I’m sure I tortured those poor girls in the office unmercifully, yet every time I called they were friendly, willing and able to answer all my questions or update me on progress.

The stamped concrete decking we chose is fantastic, a wonderful enhancement to our landscaping, allowing us to achieve the natural look we were striving for. Everyone comments on the beauty of the overall design and the naturalness of the look. Thank you again for helping us create exactly what we wanted and making it obtainable.

Sincerely,

John & Debbi Naro

Ann:

I just wanted to send you the following email expressing my complete satisfaction for a job well done!

The process started with the signing of the initial contract with Jim and I must say it was overwhelming but Jim really did a great job explaining the process and advising us of the options. He was very reassuring, knowledgeable and patient. Jim made several trips to the house to review the contract prior to our signing which we really appreciated. To be honest, the reason we went with Quality was because we felt comfortable with Jim. As you know, we had other companies give us quotes but at the end of the day, Jim was the reason we signed.

Two weeks after signing, Frankie came to our assistance and she was great. As your team may have come to learn, I can be high maintenance and Frankie walked me through the permit process so the initial hole could be dug.

After the permit and the hole, I had the pleasure of meeting you…You are awesome! I always could count on you to call me back, keep me apprised of the schedule, answer all of my questions and most importantly, kept me calm even when we were in Aruba. I couldn’t have gone through this process without you. I commend you for running such a tight ship and making sure the customer, me, is truly taken care of from start to finish.

George…I love George…He cost me some extra money and eventually a pizza, but what a great person with a great personality. All I can say is that he did a spectacular job on the deck and he really can operate a bobcat. I watched him operate that machine and I thought he was going to flip it but he graded my yard with ease and made sure that the retaining wall was set properly along the deck line. I also could count on him. He told me he would be out on a certain day and he was. His crew was very professional and always willing to lend a hand and answer a question. George went out of his way to have the deck sealed the same day it was poured so my dogs wouldn’t be inconvenienced and so I wouldn’t have a coronary worrying about rain. The pizza will be on its way…I promise.

I didn’t forget Allie…she has got to be the most patient person…I can only imagine the stress that she deals with. In my book, she is number one. I could always count on Ally to call me back for reassurance, confirm a scheduled appointment or answer a question. She never says no and always goes above and beyond to answer a question or solve a problem. I think that she is a huge asset to the team and hopefully, I will not bug her too much over the years.

Finally, I guess there wouldn’t be a company without Jack. At the end of the day, the integrity of the company is instilled through the people that run the company and I can only assume that Jack has instilled his values throughout the company which is readily apparent. I knew from the first day that I met him, I would not have any problems. He gave me his home phone number and his cell phone and told me to call with any concerns. Need I say more.

I know that I didn’t mention everyone but the reality is that I am very pleased with my pool. I will recommend your company to anyone I know interested in buying a pool. Please feel free to use me as a reference. I hope that you guys stop by one day soon and see the finished product!!! I will feed you too!!!

Thank you again.

Adam and Darci Bernstein

Jim, Ann - Your crew was here yesterday working on the pool repairs . We were talking to our next door neighbor, Bob, this morning. Yesterday, while your guys were, Bob (who is 83 years old) had just returned home from picking up his wood chipper which had been in the shop for repair. The chipper was on the back of Bob's pick-up truck, and he was trying to figure out how to get it off the truck. When your guys saw his predicament, they went over, took the chipper off the truck and went right back to work. So, please pass on to the crew and, particularly , to your management that Bob was really impressed that the crew was willing to help. I'm sure that he'll be talking to the neighbors about it.

Gil

After interviewing other competitors we knew instantly that Quality Design Pools was the company for us. The staff was very friendly and accommodating. They truly support customer satisfaction and that is of the essence in this day and age. Quality Design is an experience and family run company that had suggestions for our pool design and landscape that we had not even thought of and it all fit within our budget.

We recommend Quality Design!!

The True's
Brentwood, NH

Dear Jack and Staff:

Enclosed are pictures of our little pool. We have been very pleased with the quality of your work. We hope you can use some of these pictures on your site.

We wanted a smaller pool with a darker color to passively heat it. Since we had the pool installed three years ago, our total energy bill has been $25.00 per month higher in the months the pool is in use.

The caps on our rock walls are what we love the most about the pool. They are the most comfortable to sit on and saved us the trouble of buying furniture for the pool area. The caps and the deck stay warm (never hot) all afternoon and the kids wet towels are warm and dry soon after they lay them out on the caps.

We added a solar panel to lengthen our season this year. We just screw it in at the faucet you installed and lay it out on the deck. We remove the panel and roll it up when we don't want the water any warmer.

One year before we contracted you for our pool, we had recommended another company to friends wanted one. That pool company had been noticeably less reliable than yours consistently over the past 4 years.

When another family asked about pool companies last month, it was easy to highly recommend you for many reasons.

Sincerly,

Bernie and Ellie Rouillard

To whom it may concern,

Thank you for all the work you have done. We love our pool.

Sincerely,

Allen Ray

Dear Jack,

Just thought I would take a minute to express my thanks to you;

Friday morning I called you for a service call, I was sure our pool pump needed to be replaced. When I explained that is was school vacation and our pool could not be down, you said, "no problem".
A short time later Bill showed up, well I was amazed that just by listening to it he diagnosed that the pump would not need replacement. A short time later he had the pump repaired and was gone.
This was followed by a 'no charge' invoice a couple of days later.
Let me tell you this left me at awe!!!

Jack it is reassuring to know that the company we count on for pool service is knowledgeable and honest.
You did an awesome job installing our pool and spa, and have been great on service calls but this really blew me away!!

I would also like to mention that Billy Davis is the kind of guy you should be proud to have working for you he is professional, knowledgeable, honest, as well as a pleasure to deal with.

Well thanks again for 'making my day'. It's a pleasure to to business with you!

Lorne R. Boulet Sr.
Chief Engineer
Courtyard Marriot

Dear Mr. Raitt,

I purchased a home in Wenham, MA in 2004 with an in-ground pool that your company installed in 2002 for the previous owner. This year I noticed quite a few tiles at the water line developing cracks. As the summer progressed some of the tiles began to chip and fall out. In September, I called your company and spoke with your daughter Frankie (right after she returned from her honey moon) about the problem.

Frankie was very helpful in researching the timeline of the pool's installation and she was generous enough to 'extend' our warranty by two months to include the replacement of the damaged tiles. Your two workmen spent 2 1/2 days repairing the tile and the job was done very satisfactory.

My dealings with your company regarding this matter has been very straight forward and enjoyable. It is a pleasure to find a company like your that will stand behind its work and treat a 'customer' with consideration and respect. I would like to thank you and your daughter for the help you gave me aand my family this year. We look forward to many enjoyable years using our Quality Design Pool.

Sincerely,

Gregory F. Heppner

Hi Ann

Sending photos for use on your website. We are enjoying our new pool very much.

Thank you

Eric Reed
and Kristen Leger
Fitchburg, MA

Ann

hope you can use some of these for your website. We sure love our pool.

Richard